The past couple of days have been fantastic days of growth and the feeling of a turning point in the history of our company.  We’ve been getting more and more calls for current clients to take on new web design projects, an upswell in photography assignments from clients has been encouraging and we are making big plans for a greater focus on podcasting aspect of our company. Last night I attended an excellent webinar hosting by Cliff Ravenscraft of gspn.tv where I learned many of the aspects of podcasting that will help us streamline and bring better service to our clients. As a result of attending the webinar I spent a good part of the morning testing out some audio editing programs and as a result I’m looking at getting a piece of software I don’t currently own, Sound Studio 3.  More than likely I will take advantage of the MacUpdate Promotion which not only includes a copy of Sound Studio but also several other pieces of software that will be interesting to try out including a copy of Parallels so we can run Windows on one our our Mac laptops that currently aren’t running a copy of Windows.

Tonight I plan on doing further work on the web site I mentioned in a previous post. The task will probably take several days as I work on it between client projects so please be patient as some things will be renamed and moved around in the following days. I want to close by saying I appreciate all of those who have thought of us for their small business marketing needs such as web site design and development, custom photography, small print jobs and online media distribution like podcasts, etc.

We have been going through some reorganization and refinements in our company. Technically we’re not doing anything different in terms of the services and products we’re offering but we are changing the way we communicate who we are and what we do.

If you look at our menu on this web site you will notice some wording of  categories and terms has changed.  “Internet” has been changed to “web” and while we are still exploring and optimizing web sites for portable devices we are making podcasting our singular focus within the realm of portable media. Our photography services will also be displayed more prominently.

Another area of clarification is we will start using the word, “market” instead of “share” to better focus on the fact we are helping our clients market their business, organization or personal brand. We are still in the process or making these changes but thanks to valuable feedback we have gotten from clients, business partners, friends and family we are making a step in the right direction to bring greater clarity to communicating the products and services we provide. We will be going over this site in the days ahead according to the same work flow procedure we provide our clients.  In addition expect to see news about our parent company, SpinningSilk, LLC in the days ahead. Exciting days are ahead.

I find it very interesting that some companies will brand themselves by the product they produce or service they provide and another company that does the exact same thing will brand themselves by the problems they solve or even long standing  industry terms.

Take our company for example.  We provide design and development services in the realm or web, print, photography and podcasts. You will have advertising agencies that provide the exact same services, you have other companies who say they are “marketing” companies also provide the exact same services. What gives?

It’s true that a bulk of the work we do is web design and web development, especially e-commerce and content management. It’s where we started and and it’s not big secret that it’s one of the easiest businesses to get into because of the low cost of entry. It’s probably one reason we have so much local competition within that realm. In the mid to late 90’s web design was the cutting edge technology and to a large degree it was an experiment in the early days when most people were on dial up and the design specs were restricted to the limitations of the technology at the time. We do consider our web work as a “hub service.” Whenever possible we want our print products to lead people to our clients web site, Podcasts which take on a “life” beyond the a web site definitely call the clients web site home and a majority of the photography work we provide is optimized for the web as a way to effectively tell a story.

If you are looking for a company to design a web site ask if they provide other media marketing services as well/ You may be surprised that they do! If they only specialize in web design what is their mindset in regards to integrated media and consistent branding? Of course we are not talking against other companies who call themselves web design firms, marketing firms or advertising agencies but we do want to make it clear the we provide many of the same services they do but our niches and clientele may be different.

What are your perceptions who you hear the terms, graphic designer, marketing firm, ad agency, web designer, creative professional, etc?  Is it confusing to you?  Do many tend to do the same things from your perspective? Have the industry names not caught up with technology and skill sets of the work force?

What can we do to better communicate SpinningSilk Multimedia doesn’t “fix computers” and how can we make it clearer that we provide more services than web design as some people we have talked with are so easy to latch on to in conversation?

My last post covered the “old school” method of marketing known as direct marketing. A method used to target a wide range of consumers in a particular demographic or “geographic.” Initially the direct marketing mindset was attempted on the Internet via banner ads, mass market e-mails (Ok, let’s just call it spam now)

In the beginning stages of when businesses started using the Internet they attempted to do things the way they were done in the older media of print, TV and radio among others. We were indurated with banner ads we soon learned to commit to a blind spot, pop-up ads we soon learned to remove through third party software or different web browsers.  thankfully things have changed and Google used their great search algorithm to not only return better search results but also to display ads in a textual form people would be more interested in seeing. This is an example of using the technology in the particular media to it’s greatest advantage.

Blogging and podcasting also take advantage of another aspect of marketing in the “real world” but aggregates the information in such a way they you can only do on the Internet.  People will look very suspect at companies who do blatant advertising but we get great assurance from talking to friends and third party authorities we can trust.  Even if I blog or podcast is on a businesses own web site people will place greater trust if they are being taught and informed as opposed to a forceful sale. Two great examples of how podcasting/blogging is used to market products are Photoshop User TV and The Adobe Creative Suite Podcast.  Both of these promote Adobe products and Photoshop User TV even has advertising but it’s advertising I don’t mind because I have already sought out the podcasts and blogs for their topics and more than likely I am a likely candidate to purchase either the Adobe products, software or camera equipment.

What aspects of Internet marketing have you grown to despise and which one do you find refreshing?

Does your business have a marketing plan? Planning is programming or rather mapping out the steps needed in the program.  In addition to computer programs you often hear special events or a method of doing something called “a program.” The marketing aspect of a business is where a lot of businesses fail and the reason is they don’t have a plan that is suited to their business.  of course the same can be said about any aspect of business but a business succeeds by making sales and thus generating income and that can’t be done without getting the word out to those who will buy a product or service.

A large business may have the resources to dedicate to a marketing department or even a bigger budget to try out different marketing methods but they also have a marketing plan because more than likely that wouldn’t have gotten to be a “larger business”  It’s crucial that a small business develop one early on to save a lot of heartache and/or lost money because of trying things out in hopes of getting a return.

In a previous article I mentioned how apparently simple projects like a basic web site or logo can take a long time and become complicated if proper planning is not taken into consideration. I would rather work with a client who has a maketing plan instead of reacting to the latest fads or what their competition is doing.  While a new technology or method the competition is using may work their is not guarantee it will be the best course of action for your business. An article at
entrepreneur.com  about marketing plans compared a business venture without a plan to a sailing vessel without a course charted.

In the series ahead I will talk about various forms of marketing. Some of them may be appropriate to your business situation but all are worth learning. SpinningSilk Multimedia is here to help you turn a marketing plan into a reality through various forms of media with compelling content that engages customers and generates sales.  Want to learn more about marketing plans?  A couple of good online resources are the Marketing Plan entry at Wikipedia.com and the How Marketing Plans Work article at Howstuffworks.com.  You also may want to invest your time and resources with a marketing mentor.  A fellow business person and marketing expert in Greenville, SC is Gil Gerretsen who runs Biztrek. A company that trains small business super stars.  I attended one of his 12 Triggers seminars yesterday and the advice and education was wonderful. I advise any small business owner to look into opportunities to connect, network and buy into the services of an expert in the field of marketing.

If we are meeting you as a potential client for the first time we can’t stress enough the value of spending time at the beginning of the process to discuss your goals, why you want to use our services and products and  how that fits in with your overall marketing plan.